Shipping Policy

We ship across India. For details, refer to our below-mentioned shipping policy:-

Pure Aroma provides shipping services all across India. To make it easy for you, we have mentioned a few of the policies which will help you have it clear:

  •  We proceed with all shipping from our India (Surat) Office.
  •  Free standard shipping all across the country.
  •  We usually ship within 7-10 business days, excluding public holidays and Sundays.
  •  The estimated delivery time depends on the destination to which you want the order shipped to. It gets covered within 7-12 days maximum.
  •  There are no extra shipping charges for delivery of cod orders as well as prepaid orders for customers in India.
  •  Once the order is dispatched from our end, transit time depends upon the location of Delivery.
  •  You will get a notification on your contact number and email id with the tracking details and link to track your delivery of the parcel.
  •  All items are carefully packaged to avoid any form of damage.
  •  If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
  •  Mostly, all the orders are shipped from our end as per the promised shipment date. However, there may be some unforeseen circumstances, which may affect the shipment or the delivery estimates. In this case, we’ll send an email, intimating to you about the issue and the revised shipment/delivery date.
  •  Shipping refers to the time taken to obtain the item(s), pack, and dispatch. The shipping timeline is between 7-10 days. This refers to the number of working days it will take to dispatch the product from our end.
  • So, once the package has left our warehouse, the packages are guaranteed to be delivered within the specified number of business days.

    • Our delivery partners will attempt to deliver the package a maximum of up to 3 times before they return it to us. Please provide the complete & accurate shipping address including Pin code/Zip code and a valid mobile number. This will help us in delivering your order faster.