Refund Policy
Refund Policy
No Refunds, Exchanges Only
At PureAroma, we are committed to ensuring that you receive the product you have ordered. While we do not offer refunds, we understand that there may be instances where an exchange may be necessary. Please read our policy carefully to understand how we can assist you in such situations.
Order Cancellations: Please note that once an order is placed, it cannot be canceled. We encourage our customers to review their orders carefully before confirming their purchase.
Exchange Policy: We offer exchanges only in the case of size discrepancies for the same product. If the size you ordered does not fit, we are happy to facilitate an exchange for a different size of the same product, subject to availability.
How to Request an Exchange:
- Contact our customer service team within 2 days of receiving your product.
- Provide your order number and the details of the issue faced.
- Our team will guide you through the exchange process and provide you with the necessary details for returning the product.
Conditions for Exchange:
- The product must be returned in its original condition, with tags intact and in its original packaging.
- The product should not have been used, washed, or altered in any way.
Please Note:
- Customers are responsible for the shipping costs associated with returning the product for an exchange.
- Exchanges are subject to stock availability. If the desired size is not available, we will contact you to discuss alternative solutions.
Final Note: Our goal is to ensure your satisfaction with our products. If you have any questions or concerns about our refund policy or need assistance with an exchange, please do not hesitate to contact our customer service team.