Exchange Policy

Our policy does not allow for refunds on any purchases.

Damage incurred during shipping falls outside the scope of this policy.

Upon receipt and inspection of your return, we'll inform you via email that we've received your item. We'll also communicate whether your exchange request has been approved or denied.

If approved, your exchange will be processed, and a credit will automatically be applied to your original payment method within a specified number of days.

Exchanges Policy (if applicable) We only offer exchanges for items that are defective or damaged. To request an exchange for the same item, please contact us via WhatsApp at 98989898989 or email at care@purearoma.in (response time up to 3 days). Our team will address your query within 24 business hours.

Shipping for Returns You are responsible for your own shipping costs when returning an item. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for your exchanged product to reach you may vary based on your location.

For returns, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

We appreciate your understanding and support during our sales events. For any questions or assistance, please contact our Customer Support team.

This policy outlines our approach to exchanges for household products, setting clear expectations for the exchange process.

Conditions for Exchange:
Exchanges are only allowed for defective items. Exchange requests must be made within 48 hours of delivery. Late requests will not be considered. Customers must self-ship the return within 3 days of receiving it. Each item is eligible for one exchange only. Retain all original tags and packaging, including the invoice. Items must be in their original condition: unused, unwashed, and undamaged.

Color and Variations:
Due to the nature of our products, variations in color, finish, and appearance are expected. A color discrepancy of up to 10-12% due to screen resolution and lighting is normal and not grounds for exchange or return. Display Accuracy:

We strive for accurate product representation on Pure Aroma, but variations in color may occur due to different device screens.

Non-Exchangeable Items:
Items bought on sale or at a discount are not eligible for exchange.

Return Policy:
We do not offer returns or refunds.

Exceptions to Exchange/Return:
We do not accommodate exchanges or returns based on customer preference for material or color. Please review product descriptions and images carefully before ordering. Contact us for more information.